The One Leadership Area That Will Transform Your Restoration Business

Before we dive in, let me introduce myself.
My name is Scott Miller, owner of TheGrowthLeague.com. I’m passionate about coaching restoration teams to be more profitable, reduce chaos, and create businesses that are either sellable or easily passed on to the next generation. Now, let’s talk about the one area that stood out during the retreat and how it can make a massive difference in your leadership approach.

The One Key Area: Clear Expectations and Accountability
What is the number one area where leaders feel they can do a better job? It’s setting clear expectations and holding people accountable.

You’ve probably experienced it before—feeling frustrated with an employee who isn’t meeting your expectations. Maybe you’ve thought, “They’re just not performing how I need them to,” or “They’re dropping the ball.” Sound familiar? Most leaders have been there. But here's the real question... Do your employees actually know what success looks like in their role?

Can you, at this moment, pull out a document that clearly outlines their key measurements of success in an objective way? Do you have their top two to five metrics that define whether they’re on track? If the answer is no, you’re not alone. Many leaders don’t have this level of clarity.

Why Clear Expectations Matter
You significantly improve your team members' chances of success when you clearly define what’s expected of them and provide regular feedback on their progress. Rather than relying on quarterly or annual reviews—which may not even happen regularly—implement weekly or bi-weekly check-ins. It’s too long to wait until the end of the year to find out someone is struggling.

Here’s what you should do:

1. Define Success Metrics: Each of your team members should have 2 to 5 key metrics documented that clearly outline their responsibilities and goals.
2. Provide Regular Feedback: Sit down with your team members regularly to review these metrics and help them stay on track. Use these conversations to discuss challenges and provide support where necessary.
3. Establish a Meeting Rhythm: Weekly check-ins will keep everyone aligned and ensure that no one is surprised by their performance. This way, employees will know if they’re on or off track before it becomes an issue.

Start Now, Prepare for the Future
This is the perfect time to get these expectations documented and implemented. It won’t take as long as you think, and the benefits will be immediate. By setting these clear expectations and creating a strong meeting rhythm, you’ll start seeing improvements in performance, team morale, and overall business organization.

If you need help getting started, don’t hesitate to reach out—I’m here to assist you. Let’s get your team aligned and on the path to success.