Want to Increase Sales? When's the Last Time You Listened to Call Recordings?

If you don’t know who I am, I’m Scott Miller, the owner of thegrowthleague.com. I’m making these videos to help restoration business owners get more profitable, reduce the chaos, and build something of great value you can sell someday when they are ready to move on. I also hope that by the end of this, you'll be motivated to take some action, even if it’s just booking a call with me to chat further.

From my experience of diving into call recordings from my clients, here’s what often stands out:

1. The person answering might sound less than enthusiastic or inviting.
2. Sometimes, they might mumble or skip the company name altogether.
3. They don’t always introduce themselves.
4. They rarely convey urgency about getting our production team out to the site.

It's more than just missed words. Every one of these points could be a missed business opportunity, which translates to lost revenue. Sure, you’ve trained your team in their roles, but what about these soft skills?

Here's my suggestion. Turn these observations into growth opportunities using the LB/NT framework - "What did you Like Best? What will you do differently Next Time?"

Have your team listen to their own calls and self-assess using LB/NT. Follow this by sharing your own insights. This isn't about placing blame but fostering improvement. The goal is to capitalize on every call and opportunity.

Want to dive deeper into transforming your call experience and potentially boosting sales? Or maybe you need a fresh set of ears to listen in and offer insights? Let's chat. Book a call with me, and together, we can ensure your next call is your best one yet.